The Age Friendly Team Award: Landmarc Support Services

Finalist for Business in the Community's Age Friendly Team Award 2019.

Award Type: 

Landmarc: Focus on experience and maturity of staff is keeping customer satisfaction high and staff turnover low

Landmarc Support Services has an age-friendly workplace. The youngest employee is 19 and the oldest is 74. But the majority (63%) of staff are over 50 – a result of proactively recruiting servicemen and women who have already completed a successful career in the military. This presents the organisation with opportunities.

The business, which provides support services to the UK Ministry of Defence, uses family-friendly, flexible working and health surveillance policies to empower its line managers to make business decisions that enable age-friendly working patterns. As a result, the highest percentage of part-time working can be seen at the younger and older ends of the scale. A quarter of over-65s work part-time.
The company’s east management team, for example, comprises 16 managers aged between 30 and 64. Thanks to a renewed focus on professionalising the experience of its people, whatever their age, 58% of all training completed in 2018 was undertaken by over-50s.
The business reports that it has created a culture where employees of all ages can teach, share and learn from one another, creating an environment that is rich with experience and maturity.
Customer satisfaction is running at 99.6%, with consistent positive feedback. Staff turnover is low at 11%, keeping recruitment costs low and productivity high.
Information in this impact story has been supplied by Landmarc.